Refund Policy
Last updated: 14/01/2026
At OZÉ The Collective, we take pride in the quality and craftsmanship of our pieces. Please review our Refund Policy carefully before making a purchase.
1. Returns Eligibility
Due to the nature of swimwear and for hygiene reasons, all swimwear sales are final.We do not accept returns or offer refunds for:
•Incorrect size selection
•Wear and tear
•Items that have been worn, washed, altered, or damaged after delivery
We strongly encourage customers to review size guides and product descriptions carefully before placing an order.
2. Faulty or Damaged Items
If you receive an item that is faulty or damaged upon arrival, please contact us within 24 hours of delivery.To be eligible for review, you must provide:
•Your order number
•Clear photos or video evidence of the fault or damage
•A brief description of the issueOnce reviewed, we may offer:
•A replacement (subject to availability)or
•A refund at our discretionItems reported outside the stated timeframe may not be eligible for a refund.
3. Incorrect Items
If you receive an incorrect item, please notify us within 48 hours of delivery. Once confirmed, we will arrange the appropriate resolution.
4. Sale & Promotional Items
All items purchased during sales, promotions, or limited drops are final sale and are not eligible for refunds or exchanges unless faulty.
5. Shipping CostsOriginal shipping fees are non-refundable. Customers are responsible for any return shipping costs where applicable.
6. Refund Processing
Approved refunds will be issued to the original payment method within 7-10 business days after approval. Processing times may vary depending on your payment provider.
7. Pre-Orders & Limited Drops
Items marked as pre-order, made-to-order, or part of a limited release are final sale and are not eligible for cancellation or refund once an order has been placed.
8. Contact Us
For all refund enquiries, please contact us at:
Email: ozethecollective@gmail.com
Website: www.ozethecollective.com
By placing an order with OZÉ The Collective, you agree to this Refund Policy.